Website Privacy Notice

We are Institute of Coaching Studies Limited. We are a company registered in the Republic of Ireland with company number 627519.

In this privacy notice, we will refer to ourselves as ‘we’, ‘us’ or ‘our’. We are the Data Controller of the personal information we collect, hold and use about you, as explained in this notice.

You can get hold of us by emailing us at contact@coachingstudies.org.

We take the privacy, including the security, of personal information we hold about you seriously. This privacy notice is designed to inform you about how we collect personal information about you and how we use that personal information. You should read this privacy notice carefully so that you know and can understand why and how we use the personal information we collect and hold about you.

We do not have a data protection officer, but if you have any questions about this privacy notice or issues arising from it, you should contact our Director, who is responsible for matters relating to data protection at our organisation, including any matters in this privacy notice. You can contact them using the details set out above.

We may issue you with other privacy notices from time to time, including when we collect personal information from you. This privacy notice is intended to supplement these and does not override them.

We may update this privacy notice from time to time. This version was last updated on January 13th 2023.

1. Key definitions

1.1 The key terms that we use throughout this privacy notice are defined below, for ease:

1.2 Data Controller: under Irish data protection law, this is the organisation or person responsible for deciding how personal information is collected and stored and how it is used.

1.3 Data Processor: a Data Controller may appoint another organisation or person to carry out certain tasks in relation to the personal information on behalf of, and on the written instructions of, the Data Controller. (This might be the hosting of a site containing personal data, for example, or providing an email-marketing service that facilitates mass distribution of marketing material to a Data Controller’s customer base.)

1.4 Personal Information: in this privacy notice, we refer to your personal data as ‘personal information’. ‘Personal information’ means any information from which a living individual can be identified. It does not apply to information that has been anonymised.

1.5 Special Information – certain very sensitive personal information requires extra protection under data protection law. Sensitive data includes information relating to health, racial and ethnic origin, political opinions, religious and similar beliefs, trade union membership, sex life and sexual orientation and also includes genetic information and biometric information.

2. Details of personal information that we collect and hold about you

2.1 Set out below are the general categories and details of retention periods in relation to those categories (see section 8 below for more details about retention) and in each case the types of personal information that we collect, use and hold about you:

General Category	Types of Personal Data in that category	Retention Periods
Identity information	This is information relating to your identity such as your name (including any previous names and any titles that you use).	7 years
Contact information	This is information relating to your contact details such as email address, address, and telephone numbers.	7 years
Account information	This is information relating to your account with us (including username).	7 years
Payment information	This is information relating to the methods by which you provide payment to us such as bank account details, credit or debit card details, and details of any payments (including amounts and dates) that are made between us.	7 years
Transaction information	This is information relating to transactions between us such as details of the goods, services and/or digital content provided to you and any returns details.	7 years
Survey information	This is information that we have collected from you or that you have provided to us in respect of surveys and feedback.	7 years
Marketing information	This is information relating to your marketing and communications preferences.	7 years
Website, Device and Technical Information	This is information about your use of our website and technical data which we collect (including your IP address, the type of browser you are using and the version, the operating system you are using, details about the time zone and location settings on the device and other information we receive about your device).	7 years

2.2 The types of personal data we collect about you may differ from person to person, depending on who you are and the relationship between us.

3. Details of special information that we collect and hold about you

3.1 Special information is explained in section 1 above. We do not collect or hold any special information about you.

3.2 We do not collect information from you relating to criminal convictions or offences.

4. Details of how and why we use personal information

4.1 We are only able to use your personal information for certain legal reasons set out in data protection law. There are legal reasons under data protection law other than those listed below; but, in most cases, we will use your personal information for the following legal reasons:

Contract Reason: this is in order to perform our obligations to you under a contract we have entered into with you;
Legitimate Interests Reason: this is where the use of your personal information is necessary for our (or a third party’s) legitimate interests, so long as that legitimate interest does not override your fundamental rights, freedoms or interests;
Legal Obligation Reason: this is where we have to use your personal information in order to perform a legal obligation by which we are bound; and
Consent Reason: this is where you have given us your consent to use your personal information for a specific reason or specific reasons.

4.2 As explained in section 3 above, there are more sensitive types of personal data, which require higher levels of protection. Where we process such sensitive types of personal data, we will usually do this in the following circumstances:

We have your explicit consent;
Where it is necessary in relation to legal claims;
Where you have made the personal data public.

4.3 So that we are able to provide you with goods and services, we will need your personal information. If you do not provide us with the required personal information, we may be prevented from supplying the goods and services to you.

4.4 It is important that you keep your personal information up to date. If any of your personal information changes, please contact us as soon as possible to let us know. If you do not do this, then we may be prevented from supplying the goods and services to you (for example, if you move address and do not tell us, then your goods may be delivered to the wrong address).

4.5 Where we rely on consent for a specific purpose as the legal reason for processing your personal information, you have the right under data protection law to withdraw your consent at any time. If you do wish to withdraw your consent, please contact us using the details set out at the beginning of this notice. If we receive a request from you withdrawing your consent to a specific purpose, we will stop processing your personal information for that purpose, unless we have another legal reason for processing your personal information – in which case, we will confirm that reason to you.

4.6 We have explained below the different purposes for which we use your personal information and, in each case, the legal reason(s) allowing us to use your personal information. Please also note the following:

if we use the Legitimate Interests Reason as the legal reason for which we can use your personal information, we have also explained what that legitimate interest is; and
for some of the purposes, we may have listed more than one legal reason on which we can use your personal information, because the legal reason may be different in different circumstances. If you need confirmation of the specific legal reason that we are relying on to use your personal data for that purpose, please contact us using the contact details set out at the start of this privacy notice.

Purpose	Legal Reason(s) for using the personal information
To enrol you as a customer	Contract Reason Legitimate Interests Reason (in order to offer you other goods, services and/or digital content which helps us to develop our business)
To process your order, which includes taking payment from you, advising you of any updates in relation to your order or any enforcement action against you to recover payment	Contract Reason Legitimate Interests Reason (in order to recover money that you owe us)
To manage our contract with you and to notify you of any changes	Contract Reason Legal Obligation Reason
To comply with audit and accounting matters	Legal Obligation Reason
For record keeping, including in relation to any guarantees or warranties provided as part of the sale of goods, services and/or digital content	Contract Reason Legal Obligation Reason
To improve the goods, services, and/or digital content that we supply	Legitimate Interests Reason (in order to improve the goods, services, and/or digital content for future customers and to grow our business)
To recommend and send communications to you about goods, services, and/or digital content that you may be interested in. More details about marketing are set out in section 11 below	Legitimate Interests Reason (in order to grow our business) Consent Reason
To understand how customers and visitors to our website use the website and interact with it via data analysis	Legitimate Interests Reason (to improve and grow our business, including our website, and to understand our customer’s needs, desires and requirements)

4.7 Sometimes we may anonymise personal information so that you can no longer be identified from it and use this for our own purposes. In addition, sometimes we may use some of your personal information together with other people’s personal information to give us statistical information for our own purposes. Because this is grouped together with other personal information and you are not identifiable from that combined data we are able to use this.

4.8 Under data protection laws, we can only use your personal information for the purposes we have told you about, unless we consider that the new purpose is compatible with the purpose(s) we told you about. If we want to use your personal information for a different purpose that we do not think is compatible with the purpose(s) we told you about, then we will contact you to explain this and what legal reason is in place to allow us to do this.

5. Details of how we collect personal information and special information

5.1 We usually collect Identity Information, Contact Information, Payment Information, Transaction Information, Survey Information, Marketing Information, Special Information; directly from you when you fill out a form, survey or questionnaire, purchase services and/or digital content from us, contact us by email, telephone, in writing or otherwise. This includes the personal information that you provide to us when you subscribe to our mailing list.

5.2 We may receive some of your personal information from third parties or publicly available sources. This includes:

Contact Information and Payment Information from our selected third-party suppliers, such as Stripe;
Identity Information and Contact Information from publicly available sources such as The Companies Office, others;
Website, Device and Technical Information from third parties such as analytics providers (like Google);
Any other methods by which you collect personal data;

5.3 We may also receive Website, Device and Technical Information automatically from technologies such as cookies that are installed on our website. To find out more about these please see our cookie policy, which is available here.

6. Details about who personal Information may be shared with

6.1 We may need to share your personal information with other organisations or people. These organisations include:

Other companies in our group (who may might act as joint data controllers or as data processors on our behalf) and who describe the services they provide that require them to have access to personal information, e.g. IT services, or describe the reasons it may be shared with them, e.g. for management reporting.
Third parties who are not part of our group. These may include:
1. Suppliers: such as IT support services, payment providers, administration providers, marketing agencies, others who are based in countries;
2. Government bodies and regulatory bodies: such as Revenue, fraud prevention agencies, others who are based in countries;

Our advisors: such as lawyers, accountants, auditors, insurance companies who are based in countries;

Our bankers who are based in countries;
Credit Reference Agencies who are based in countries;
Email platforms who are based in countries;

Others;

any organisations that propose to purchase our business and assets, in which case we may disclose your personal information to the potential purchaser.

6.2 Depending on the circumstances, the organisations or people who we share your personal information with will be acting as either Data Processors or Data Controllers. Where we share your personal information with a Data Processor, we will ensure that we have in place contracts that set out the responsibilities and obligations of us and them, including in respect of security of personal information.

6.3 We do not sell or trade any of the personal information that you have provided to us.

7. Details about transfers to countries outside of the EEA

7.1 If any transfer of personal information by us will mean that your personal information is transferred outside of the EEA, then we will ensure that safeguards are in place to ensure that a similar degree of protection is given to your personal information as is given to it within the EEA and that the transfer is made in compliance with data protection laws (including, where relevant, any exceptions to the general rules on transferring personal information outside of the EEA that are available to us – these are known as ‘derogations’ under data protection laws). We may need to transfer personal information outside of the EEA to other organisations within our group or to the third parties listed above in section 6 who may be located outside of the EEA.

7.2 The safeguards set out in data protection laws for transferring personal information outside of the EEA include:

where the transfer is to a country or territory that the EU Commission has approved as ensuring an adequate level of protection;
where personal information is transferred to another organisation within our group, under an agreement covering this situation, which is known as ‘binding corporate rules’;
having in place a standard set of clauses that have been approved by the EU Commission;
compliance with an approved code of conduct by a relevant data protection supervisory authority (in the Republic of Ireland, this is the Data Commissioner’s Office (DCO);
certification with an approved certification mechanism;
where the EU Commission has approved specific arrangements in respect of certain countries, such as the US Privacy Shield, in relation to organisations that have signed up to it in the USA.

8. Details about how long we will hold your personal information

8.1 We will only hold your personal data for as long as is necessary. How long is necessary will depend upon the purposes for which we collected the personal information (see section 4 above) and whether we are under any legal obligation to keep the personal information (such as in relation to accounting or auditing records or for tax reasons). We may also need to keep personal information in case of any legal claims, including in relation to any guarantees or warranties that we have provided with the goods and services.

8.2 We have set out above the details of our retention periods for different types of data. You can find them in section 2 and also in section 3.

9. Automated decision making

9.1 ‘Automated decision making’ is where a decision is automatically made without any human involvement. Under data protection laws, this includes profiling. ‘Profiling’ is the automated processing of personal data to evaluate or analyse certain personal aspects of a person (such as their behaviour, characteristics, interests and preferences).

9.2 Data protection laws place restrictions upon us if we carry out any automated decision making (including profiling) that produces a legal effect or similarly significant effect on you.

9.3 We do not carry out any automated decision making (including profiling) that produces a legal effect or similarly significant effect on you. If we do decide to do this then we will notify you and we will inform you of the legal reason we are able to do this.

10. Your rights under data protection law

10.1 Under data protection laws, you have certain rights in relation to your personal information, as follows:

Right to request access: (this is often called ‘subject access’). This is the right to obtain from us a copy of the personal information that we hold about you. We must also provide you with certain other information in response to these requests to help you understand how your personal information is being used.
Right to correction: this is the right to request that any incorrect personal data is corrected and that any incomplete personal data is completed.
Right to erasure: (this is often called the ‘right to be forgotten’).This right only applies in certain circumstances. Where it does apply, you have the right to request us to erase all of your personal information.
Right to restrict processing: this right only applies in certain circumstances. Where it does apply, you have the right to request us to restrict the processing of your personal information.
Right to data portability: this right allows you to request us to transfer your personal information to someone else.
Right to object: you have the right to object to us processing your personal information for direct marketing purposes. You also have the right to object to us processing personal information where our legal reason for doing so is the Legitimate Interests Reason (see section 4 above) and there is something about your particular situation that means that you want to object to us processing your personal information. In certain circumstances, you have the right to object to processing where such processing consists of profiling (including profiling for direct marketing).

10.2 In addition to the rights set out in section 10.1, where we rely on consent as the legal reason for using your personal information, you have the right to withdraw your consent. Further details about this are set out in section 4.5.

10.3 If you want to exercise any of the above rights in relation to your personal information, please contact us using the details set out at the beginning of this notice. If you do make a request, then please note:

we may need certain information from you so that we can verify your identity;
we do not charge a fee for exercising your rights unless your request is unfounded or excessive; and
if your request is unfounded or excessive, then we may refuse to deal with your request.

11. Marketing

- You may receive marketing from us about similar goods and services, where either you have consented to this, or we have another legal reason by which we can contact you for marketing purposes.
- However, we will give you the opportunity to manage how or if we market to you. In any email that we send to you, we provide a link to either unsubscribe or opt out, or to change your marketing preferences. To change your marketing preferences, and/or to request that we stop processing your personal information for marketing purposes, you can always contact us on the details set out at the beginning of this notice.
- If you do request that we stop marketing to you, this will not prevent us from sending communications to you that are not to do with marketing (for example in relation to goods and services that you have purchased from us).
- We do not pass your personal information on to any third parties for marketing purposes.

12. Complaints

12.1 If you are unhappy about the way that we have handled or used your personal information, you have the right to complain to the Irish supervisory authority for data protection, which is the Data Commissioner’s Office (DCO). Please do contact us in the first instance if you wish to raise any queries or make a complaint in respect of our handling or use of your personal information, so that we have the opportunity to discuss this with you and to take steps to resolve the position. You can contact us using the details set out at the beginning of this privacy notice.

13. Third-party websites

Our website may contain links to third-party websites. If you click and follow those links, then these will take you to the third-party website. Those third-party websites may collect personal information from you, and you will need to check their privacy notices to understand how your personal information is collected and used by them.

Google Rating

5.0

Institute of Coaching Studies

5.0

Rachel M.

I have recently been mentored by Marion Tilly as part of my ICF accreditation renewal. She was really outstanding; insightful, pragmatic and supportive whilst also being honest. I wouldn't hesitate to recommend her either as a mentor or as a supervisor. Thank you Marion!

Iliana D.

If you are looking for the best coaching course, you just have to sign up with the Institute of Coaching Studies! The quality, value, and support they provide are incomparable!Before taking the course, I thoroughly researched the available options. I can tell you that they are the best, from beginning to end!

Anand Helen Q.

If you want to be set on the path to become a great coach then the Institute of Coaching Studies is the place to study with to become that. I am very grateful that I did my certificate in coaching with them. I really like how they structured the sessions to get the most out of becoming a coach, and embedding the ICF ethics and standards within it. I valued the mix of theory and practical sessions each week. I highly recommend them if you are thinking of training as a coach. In particular I liked that the class sizes are capped to 8 participants, that the content is structured in a way that supported my growth as a coach and the numerous great resources we received.

Beate Raabe - von W.

I participated in 10 hours of online mentor coaching to renew my ICF ACC certificate. 7 hours were held in a small group and 3 hours one on one. Marion talked us through the core competences in an interesting way, using concrete examples and involving us all along. We coached each other live, discussing together what went well and what could be developed. There was ample opportunity to raise questions. Marion is not only an extremely competent coach, she also knows how to make people feel comfortable and open up. The one-on-one meetings were based on coaching samples sent in beforehand and formed an excellent opportunity to address individual aspects of coaching. Thank you for the great learning, Marion!

Gesu B.

I recently completed 10 hours of mentor coaching with the Institute of Coaching Studies. They were responsive and helpful, quickly enabling me to decide on choosing them. The program was clear, concise and relevant to my needs and I managed to finish it in the shortest amount of time with their guidance. Marion is a knowledgeable and insightful mentor coach and an absolute delight to work with!

Ellen D.

I enjoyed this course so much! Even before I enrolled, they were so supportive and made time to go through any questions I had. The course was well organised and the training itself was well paced and designed in a way to quickly build trust and get us working together as a group. Highly recommended!

Sophie J.

Jing H.

Taking this coaching training course was a wonderful experience for me. The trainer was very experienced and the content was well organized. Even the slides were well designed. I really liked this course, not only gaining the knowledge about coaching, but also having some hands-on coaching experiences. And the online platform is super helpful, a lot of useful materials and resources.

Jannik Z.

Would 100% recommend. Both, Jessica and Marion are great personalities and coaches. The whole training was an experience I don't want to miss. Loved the atmosphere that was created in our classes. The content was practical and yet, very professionally curated. Thank you!

Lou Ann Diaz D.

I highly recommend Institute of Coaching Studies. At the time of my course, Marion was the sole instructor.From the very beginning, she set an atmosphere of trust, support, and professionalism while providing first class instruction. In addition, she consistently made each online class relevant, personable as well as a captivating experience. With an outstanding ability at giving clear, constructive, and supportive feedback Marion made the coaching certification course a highly motivating learning experience allowing me to finish the course feeling very well equipped as well as confident in my skills as a new coach. Since completing the course, I have had the opportunity to communicate with Jessica and Flavia through our coach community and find both very approachable and supportive. Thank you all!

Mark A.

Perhaps the most impactful personal growth I've experienced in years.After extensive research I chose the Certificate in Professional Coaching programme from the Institute of Coaching Studies because the method of delivery of the course best fitted my needs; small class sizes with the learning and practice delivered over the right timescale...The learning experience was intense: consistently challenging my comfort zone in different ways in a safe, supportive environment. Jessica was a fantastic coach and educator who role-modeled everything she was teaching throughout the course. Seeing & experiencing skills and behaviours role-modeled is even more valuable than the excellent materials.I have no reservations in recommending the Institute to anyone who wants to help others through coaching and is ready to step out of their comfort-zone and grow.

Diana M.

It was an absolute pleasure to do the professional coaching skills programme with Institute of Coaching Studies. It took me some time when selecting the course and I could not have made a better choice to start my path as a coach with a professional like Marion.

Robin G.

Taking the ICF accredited course at The Institute of Coaching Studies was a significant event in my career. By expanding my skill base outside pure therapy into coaching taught me techniques I now employ throughout my practice. Simultaneously fascinating, challenging and rewarding, I learnt all I needed and more for my application to the ICF for accreditation. Marion teaches, mentors and coaches her students in an engaging way that makes me want to pursue my coaching development with her Institute with the next level programme. I also have to say that the other people on the course were really great and I learnt a lot from them too.

Nick

I opted for both the Professional Skills Certification and Advanced Diploma and I couldn’t be happier with my experience.The small classes made it easy to connect with others in the group plus this allowed enough time to discuss the various theories, tools and foundations for a solid understanding.As for content, the included handbooks were clear, concise and organised. Other big pluses included having access to resources online and a dedicated network for other students to continue making connections, ask questions and share content beyond the course.Marion, who facilitated the classes, is incredibly knowledgeable and created a warm but engaging atmosphere where everyone is encouraged to get involved. Her insightful feedback has been invaluable for my growth as a coach.The course overall has not only blown my mind with the possibilities of coaching but it’s also been a wonderful personal journey of discovery about myself too.I would highly recommend, not only if you want to become an accredited coach, but if you want to learn more about yourself, how to connect with others and practice effective communication, as examples.I not only have the confidence to begin my career as a coach but have access to an array of tools and wonderful connections to help in my growth as a person.

Kelly L.

I was looking for a professional coaching training and I made the right decision by choosing this one among all the other online. Marion is very knowledgeable and kind. Her teaching goes step by step to make you feel more and more confident in coaching. The coaching training (via Zoom) is a combination of learning the coaching principles and practice with others. We were in a small group which which was perfect to learn quickly, ask questions and get constructive feedback. I highly recommend! Thank you again Marion for your support and guidance throughout the course and after.

Larry S

I think Marion is excellent. That's it. That's the review.Excellent instruction. Excellent resource. Excellent value for money. Excellent sessions.My experience as part of the March 21 cohort has been educational, eye-opening, enriching. My co-coaches and I developed exponentially over the course of the sessions - I personally saw dramatic change after just session 1 (worth noting here, I was coaching professionally for 6 years prior to seeking my ICF Accreditation). The course is mercifully expedient whilst covering all the ground required in order to go on and get the ACC.I have already recommended the Institute of Coaching Studies to a number of people and will continue to do so because I think it's great. I will be seeking out the coveted PCC accreditation in a year or two so I will definitely be coming back for the advanced course.Seriously, if you're thinking of doing this, do it. You won't regret it.

Mark D.

I came into the program with no previous experience and not sure what to expect. What I discovered was a very hands on and practical learning environment that gave me a great opportunity to learn all of the theory and models and put them into use in the same day. This is a great place to start or continue your coach education and training.

Veronika M.

Brilliant Life Coaching ICF accredited course. Marion was an amazing tutor, who always had an answer to all our questions. The course was full of extremely useful information but also fun and interactive so that everyone had an opportunity to practice their coaching skills. It’s the best I could do for myself to invest in this course to start my life coaching journey with some solid foundations to build on. 5 stars for me!!!

Emma T.

I would highly recommend this training. I thoroughly enjoyed all aspects of the course. Marion is an excellent and knowledgeable teacher and the classes were relaxed and yet informative. The learning I gained was second to none and I was grateful of the opportunity to apply theory into coaching practice throughout the course. I searched many trainings before deciding on this one and I definitely made the right choice!I am confident to expand my work after completing this training- Thank you :)

Anastasiia S.

I want to say thank you for helping me become a great coach. The knowledge and experience I gained during the coaching program were priceless. It was very informative, practical, and insightful. I feel very confident and empowered to continue my coaching journey. Highly recommended!

Jenny H.

I have thoroughly enjoyed my coaching experience with The Reflective Mind /Institute of Coaching Studies. Marion Tilly is a wonderfully patient and knowledgeable coach, her model for teaching is thorough and easy to navigate. As well as useful guidance on the ICF there are plenty of tools to study that make wonderful resources. The live sessions work particularly well as they are straight forward with structured content and offer a full explanation of how to use the tools and how ICF coaching works. I especially enjoyed working in small interactive groups learning by sharing information, asking questions and testing knowledge gained through observed coaching. I would totally recommend this course to anyone looking to up level their qualifications in this area. I'm sad to finish working together but very much looking forward to signing up for Marion's supervision services soon!

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